01. Geographical Shipping Scope

Currently, our logistics infrastructure is optimized exclusively for the United States. We prioritize domestic transit to maintain quality control and timely delivery. Please note that we do not facilitate international shipping, including overseas territories or military bases, at this time.

02. Simplified Shipping Fees

We believe in transparent pricing without hidden surcharges at checkout. Regardless of the size or weight of your custom art piece, we apply a consistent flat-rate fee:

03. Delivery Performance Metrics

All logistics timelines are calculated based on standard business days (Monday through Friday, excluding federal holidays).

*Pro Tip: Because each “Custom Photo Neon Sign” or “Monogram Metal Art” is manufactured on-demand, these pieces typically utilize the full handling window to ensure artisan-level quality.*

04. Trusted Logistics Partners

To provide a balance of speed and safety, we utilize a tiered carrier system. Depending on the dimensions and fragility of your order, it will be dispatched via USPS, UPS, or FedEx. Our fulfillment system automatically selects the most efficient carrier for your specific zip code.

05. Tracking & Transparency

Full transparency is a cornerstone of our service. As soon as your package is scanned into the carrier’s network, you will receive an automated Shipping Confirmation Email. This includes a unique tracking number and a direct link to the carrier’s portal, allowing you to monitor your art’s journey in real-time.

06. Accuracy of Information

It is the customer’s responsibility to provide a valid and secure delivery address. Once an order enters the “Processing” stage (typically after 24 hours), we are unable to modify the destination.

• If you spot an error, contact support@urbandapper.shop within the 24-hour grace period.
• We are not liable for lost packages due to incorrect address entry provided during checkout.

07. Handling Logistics Issues

Damaged Goods: While we use industrial-grade packaging, accidents can happen. If your sign or art arrives damaged, please email us within 3 business days of delivery with photos of both the box and the item. We will expedite a replacement at no cost to you.

Lost in Transit: A package is officially considered “lost” if the tracking status has not updated for more than 14 business days. In such cases, we will initiate a carrier claim and issue a replacement.

Delivered but Missing: If tracking shows “Delivered” but you cannot locate the item, please check secondary entrances and neighbors before contacting us. Claims for “Delivered” items must be made within 48 hours of the delivery timestamp.

08. Consolidated & Split Shipments

In our effort to maintain the safety of fragile items, orders containing multiple pieces (e.g., a large metal sign and a neon light) may be shipped in separate protective boxes. You will receive unique tracking numbers for each parcel to ensure you can follow every piece of your order.

09. Order Alterations

Due to the customized nature of our products, cancellations must be requested within 24 hours of purchase. Once the manufacturing process begins, the resources allocated to your custom art are non-refundable.