1. Our 2-Hour Grace Period

If you need to cancel your purchase or adjust your order details—such as updating a shipping address, correcting a typo on a custom design, or picking a different product style—you can do so completely free of charge, as long as you contact us within 2 hours of placing your order.

How to Let Us Know: Please drop us a line immediately at support@urbandapper.shop using the subject line format: “URGENT: Cancel Order #[Your Order Number]” or “URGENT: Change Order #[Your Order Number]”.

2. Missing the 2-Hour Window

Once your order passes the 2-hour mark, it automatically enters our creation and carrier prep pipeline so we can meet our promised 1 to 3 business day handling commitment. Here is how that works across our items:

• Custom & Handcrafted Items: For products in our Neon Sign, Metal LED Sign, Custom Metal Sign, and Custom Photo Neon Sign collections, raw steel cutting, electrical wire safety setup, and custom print layouts cannot be paused or changed once they begin. Because of this, we cannot accept changes after 2 hours.
• Standard Decor Styles: For items within our Wall Decor, Garden Art, Automobile, and Home Decor collections, packages may already be carefully boxed, labeled, and placed onto domestic carrier trucks, making it impossible to pull them back.

3. Shipping Address Accuracy

To ensure your new decor arrives safely, please make sure your shipping address is fully complete and accurate during checkout.

If you notice an error on your shipping form, simply email us at support@urbandapper.shop within the 2-hour grace period, and our team will update your details with our logistics systems right away.

Please understand that Urbandapper cannot be held responsible for missing packages or shipping errors resulting from invalid or incomplete addresses entered at checkout. If a package is marked undeliverable by USPS, FedEx, or UPS due to a missing apartment number or invalid street name, you may be responsible for any actual carrier costs incurred to reship your order.

4. Refund Process for Cancellations

Whenever an order is successfully canceled within the initial 2-hour processing window:

• The transaction is voided and processed immediately by our store admin team.
• A full 100% refund (including your original item costs and the flat-rate $6.99 shipping fee) is automatically returned to your original payment method (Visa, Mastercard, American Express, Discover, or your digital wallet).

A Quick Note on Processing: While we release your funds back to you immediately, your financial institution or banking network may take an additional 2 to 5 business days to clear the credit and display the updated balance on your monthly account statement.

5. Cancellations by Urbandapper

On rare occasions, we may need to cancel an order under specific, legitimate conditions, including:

• Security Protection: Our payment gateways flag a transaction as an unauthorized or high-risk attempt.
• Unexpected Inventory/Production Issues: A material shortage or sudden fabrication defect means we cannot build your custom sign to our strict quality expectations.
• System Pricing Errors: A software or system glitch accidentally displays an incorrect price or an unavailable listing live on the store.

If we ever have to cancel your order from our end, we will notify you right away via email, explain the transparent reasoning behind the update, and return 100% of your funds to your original card instantly.

6. Reach Out to Us

If you need to instantly cancel your purchase or adjust a design detail before production starts, please reach out directly to our support team: