1. RETURN WINDOW

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags and labels attached.
• You must provide the receipt or proof of purchase (order number).

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

• Items that show clear signs of use or damage not caused by our error.
• Items missing original packaging or parts.
• Custom/Personalized Items: Products like Custom Photo Neon Signs or Custom Metal Signs are made specifically for you. These are non-returnable unless they arrive damaged or defective.

4. HOW TO INITIATE A RETURN

1. Contact Support: Email us at support@urbandapper.shop with your order number and the reason for the return.
2. Wait for Approval: Our team will review your request within 24–48 hours. If accepted, we will provide you with the return shipping address and instructions.
3. Ship the Item: Pack the item securely in its original box to prevent damage during transit.

5. RETURN SHIPPING & FEES

We believe in a transparent pricing model:

• ✔️ Restocking Fees: $0.00 (We do not charge any restocking fees).
• ✔️ Processing Fees: $0.00 (No hidden administration fees for returns).
• 🚚 Return Shipping Costs:
  • If the return is due to our error (defective or wrong item), we will provide a pre-paid shipping label.
  • For “remorse” returns (e.g., you changed your mind or don’t like the color), the customer is responsible for paying the return shipping costs.

6. REFUND PROCESS

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

Approval: If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment.

Timeline: It typically takes 5–10 business days for the refund to reflect in your bank or credit card statement.

7. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at support@urbandapper.shop.

8. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon reception. Requirement: Provide photos of the damage or the incorrect item. Resolution: We will send a replacement at no extra cost to you or issue a full refund.

9. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

10. ORDER CANCELLATIONS

You may cancel your order within 24 hours of placement. Since many of our items are made-to-order, we cannot cancel orders once they have entered the production or shipping phase.

11. POLICY OVERVIEW SUMMARY

12. CONTACT INFORMATION

Company: DIONECIO ELAKOAK PELAGIO LLC

Address: 510 Donna Dr, Anchorage, AK, 99504, United States

Email: support@urbandapper.shop

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)