1. Our 60-Day Promise

We offer a generous 60-calendar-day return window starting right from the day your package is marked as delivered. To ensure fairness for our small workshop team, requests received after this 60-day mark will unfortunately not be eligible for a return, replacement, or refund.

2. Return Eligibility & Conditions

To keep things running smoothly, we kindly ask that your returned items meet the following simple criteria:

• The item must be completely unused, uninstalled, clean, and in the exact same condition that you received it.
• The piece must be kept in its original packaging, including all protective foam inserts, power adapters, hanging hardware, or remote controls that came in the box (especially important for our Neon Signs and Metal LED Signs).
• Any product that has been altered, intentionally customized, damaged after delivery, or shows clear signs of installation or wear cannot be accepted.

3. No Hidden Costs or Penalties

We believe in absolute transparency and value your relationship with us. You’ll never find hidden surprise charges or operational penalties when making a return:

• Return Shipping: Completely FREE ($0.00). Urbandapper covers 100% of the return shipping costs for your eligible items.
• Prepaid Labels: Once your return is approved by our friendly care team, we’ll email you a downloadable, prepaid shipping label. Just print it out and pop it onto your box!
• Restocking Fees: $0.00. We never charge restocking, admin, or handling fees on returns.

4. Quick Step-by-Step Return Process

Ready to start a return? Simply follow these easy steps:

1. Send Us an Email: Contact our team at support@urbandapper.shop within your 60-day window. Please include your Order Number, full name, and a quick note about why you’d like to return it.
2. Get Your Free Label: Once we verify your order, we will send over your prepaid shipping label along with simple instructions on where to drop off your package.
3. Pack It Up Securely: Place the item safely back into its original box with all the initial protective padding to keep it safe on its journey home. Note: Items damaged during return transit due to loose or careless packaging might not qualify for a full refund, so please wrap it nicely!
4. Ship It Out: Simply drop your package off at the matching shipping facility (USPS, FedEx, or UPS as noted on your label) within 7 business days of receiving your label.

5. Damaged or Defective Items (Let Us Know Within 48 Hours)

Please take a moment to look over your beautiful new decor as soon as it arrives. Because custom neon tubing, acrylic backings, and precision metals can occasionally experience rough handling during shipping, accidents can happen.

If your item arrives broken, defective, or if we accidentally sent you the wrong design, please document it right away by taking a couple of clear photos or a quick video of the outer shipping box and the damaged item.

Send those over to us at support@urbandapper.shop within 48 hours of delivery.

We will quickly review the photos and rush out a brand-new replacement piece or issue a full refund at absolutely no extra cost to you. We’ll take care of everything!

6. Your Refund Timeline (12 Business Days)

As soon as your return package arrives back at our shop, our quality control team will open it up to check its condition.

Inspection Notice: We will drop you an email right away to let you know your package arrived safely and confirm whether your refund has been processed based on the item’s condition.

Issuing Your Funds: Once approved, your refund goes right back where it started. It is systematically credited back to your original payment method (Credit Card, Debit Card, or PayPal).

Our Processing Window: The complete process—from the day your package reaches our shop to the moment the refund leaves our system—takes a maximum of 12 business days.

7. Order Cancellations & Adjustments

Our creation and packing systems are highly automated so we can get your order into production as quickly as possible.

If you need to cancel or change something about your order, please shoot us an email at support@urbandapper.shop within 2 hours of placing it.

If your order hasn’t entered production or been handed off to a delivery carrier yet, we will cancel it and issue a full refund immediately.

If the item is already on its way via our domestic carriers, simply wait for the package to arrive at your home and get in touch with us to start a standard return using our free prepaid labels.

8. Connect With Us

If you have any questions about returns, need an update on a cancellation, or just want clarity on a specific step, please contact our team directly: