1. Shipping Destinations & Regions

Urbandapper ships exclusively to valid physical addresses within the United States. At this time, we do not offer international shipping to destinations outside of the US. Additionally, because our custom metal artwork and neon signage pieces are large, heavy, and fragile, we unfortunately cannot deliver to P.O. Boxes or APO/FPO/DPO addresses.

2. Shipping Rates & Costs

We believe in honest pricing, which means we maintain a fully transparent and simple shipping fee structure with absolutely zero hidden handling charges or surprise fees at checkout:

Your final shipping cost is clearly displayed on our secure checkout page before you authorize your payment transaction.

3. Order Processing, Handling & Transit Times

To make sure your new items—especially our custom-crafted neon signs and heavy metal art—arrive in pristine condition, we run careful quality inspections and secure packaging steps for every single order:

• Order Cut-off Time: 5:00 PM (EST) – Eastern Standard Time. Orders received after 5:00 PM EST will begin processing on the following business day.
• Order Handling & Production Time: 1 – 3 Business Days (Monday to Saturday). This includes payment verification, custom fabrication, electrical safety testing, and protective wrapping.
• Transit Time: 4 – 7 Business Days (Monday to Saturday). This is the time it takes for our domestic delivery partners to carry your package from our workshop to your home.
• Total Estimated Delivery Time: 5 – 10 Business Days from your date of purchase.

Kindly note that our team operates from Monday through Saturday. We do not process orders or ship packages on Sundays or official United States federal holidays.

4. Production Windows by Collection

Because our items range from curated printed collections to intricate, handcrafted electronic signs, handling times can vary slightly within our 1–3 business day promise depending on the craft involved:

5. Our Shipping Carriers

To ensure the safest ride for fragile components (like LED neon) and heavy steel pieces (like metal art), we partner exclusively with premium domestic courier networks. Your order will be shipped through one of these trusted logistics teams:

Our system automatically selects the ideal carrier at the time of shipment based on the dimensions, weight, and specific location of your delivery address to guarantee a smooth, safe arrival.

6. Straightforward Shipment Tracking

As soon as your package is securely boxed and hands off to our courier, we will send you an automated Shipment Confirmation Email. This email includes your direct carrier tracking number and a link to view your package’s journey online.

Please allow about 24 to 48 hours for the carrier’s digital portal to refresh its tracking status after the initial shipping label is generated.

7. Sales Tax & Duties

Urbandapper operates transparently out of Connecticut, United States. Any applicable sales taxes are determined by your destination state’s regulations and are clearly calculated on the checkout screen before final purchase. Because we ship strictly within the United States, you will never face unexpected import customs fees, tariffs, or international duties.

8. Handling Lost, Delayed, or Damaged Packages

We take extra precautions by nesting our neon components, LED parts, and heavy metal art signs in high-density protective foam and rigid corrugated boxes. Even so, unexpected transit accidents can happen out on the road:

9. Address Changes & Delivery Accuracy

Please take an extra moment to double-check your shipping metrics during checkout. Providing a complete, accurate domestic address ensures a successful delivery.

10. Connect With Us

If you have any shipping questions, need help adjusting an entry, or want a hand tracking your parcel, please contact our support desk directly: