1. ORDER PROCESSING OVERVIEW

• Order Cutoff Time: 5:00 PM (EST – Eastern Standard Time), Monday – Friday.
• Handling Time: 2 – 4 Business Days.

Our automated system sends orders to our production team shortly after the cutoff time. Because many of our products (such as Custom Metal Signs and Neon Signs) are made-to-order, the window for changes is limited.

2. CANCELLATION REQUESTS

You may request a full cancellation of your order within 24 hours of purchase.

• How to Cancel: Please email support@urbandapper.shop immediately with the subject line: “URGENT: Cancel Order #[Your Order Number]”.
• After 24 Hours: Once an order has entered the production or packaging phase, we can no longer cancel it. In this case, you must wait to receive the item and then follow our Return & Refund Policy.

3. ORDER CHANGE REQUESTS

If you need to change the product type, color, size, or quantity, please contact us within the 24-hour window.

• Price Differences: If the new item has a higher price, we will send an invoice for the difference. If the price is lower, we will refund the difference to your original payment method.
• Production Status: If your item has already been manufactured (specifically for custom orders), changes may not be possible.

4. SHIPPING ADDRESS CHANGES

We can update your shipping address only if the order has not yet been shipped.

Please double-check your address at checkout. Urbandapper.shop is not responsible for orders shipped to an incorrect address provided by the customer. If the package is already in transit, you may need to contact the carrier (USPS, UPS, or FedEx) directly to request a redirect.

5. SHIPPED ORDERS

Once an order has been marked as “Shipped” and a tracking number has been generated:

• 🚫 No changes or cancellations can be made.
• 📦 If you no longer want the item, you must receive the package and initiate a return according to our Return & Refund Policy. Shipping fees for “Buyer’s Remorse” returns are the responsibility of the customer.

6. DUPLICATE ORDERS

If you accidentally placed two identical orders, contact us immediately at support@urbandapper.shop. As long as the duplicate order has not been processed or shipped, we will cancel the extra order and issue a full refund.

7. PAYMENT ISSUES & FAILED TRANSACTIONS

The order will not be processed until payment is cleared. If you see multiple charges on your statement, these are often “Authorizations” by your bank and will typically disappear within 3–5 business days.

8. INVENTORY & PRODUCT AVAILABILITY

If a specific item becomes unavailable after you place an order, we will notify you via email within 24–48 hours. You will have the option to wait for restock, choose an alternative, or receive a full refund.

9. SECURITY & FRAUD SCREENING

If an order is flagged as “High Risk” by our system, we reserve the right to cancel the order and refund the payment immediately. We may reach out to you via email to verify your identity before processing the order.

10. HOW TO SUBMIT A REQUEST

Please provide the following information to support@urbandapper.shop:

• Full Name used for the order.
• Order Number (e.g., #UD12345).
• Specific Detail you wish to change or the reason for cancellation.