Q: Where do you ship from, and where do you deliver?

A: We hand-package and manage everything from our home base in Redding, Connecticut. Currently, we ship exclusively to addresses within the United States. Because our metal artwork and neon pieces are fragile and oversized, we unfortunately cannot ship internationally, or to P.O. Boxes and APO/FPO/DPO addresses at this time.

Q: How much does shipping cost?

A: We like to keep things simple and honest! We charge a transparent, flat rate of just $6.99 USD for standard shipping on any order nationwide. No hidden handling fees and no surprises when you check out.

Q: How long will it take for my order to arrive?

A: You can generally expect your custom piece to arrive at your door within 5 to 10 business days from your purchase date. Here is how that breaks down:

• Handling & Production Time: 1 to 3 business days (Monday – Saturday). This is when we meticulously cut your steel, test your neon sign’s wiring for safety, and carefully pack it up.
• Transit Time: 4 to 7 business days (Monday – Saturday). Your package is shipped via trusted domestic carriers like USPS, FedEx, or UPS.

Q: How can I track my package?

A: As soon as the carrier picks up your package, our system will automatically send you a shipping confirmation email complete with your tracking number and a direct tracking link. Please give the carrier’s portal about 24 to 48 hours to update its status online.

Q: What is your return policy?

A: We want you to absolutely love your purchase. If you aren’t completely happy with it, we offer a generous 60-day return window starting from the day your package is delivered. To be eligible for a return, your items just need to be unused, uninstalled, and securely packed in their original box with all the original hardware and power adapters included.

Q: Do you charge return shipping or restocking fees?

A: Not a single cent! Returning an eligible item is 100% free ($0.00). Once your return request is approved, we will email you a downloadable, prepaid shipping label. We believe in honest business, so we never charge restocking, transaction, or administrative fees.

Q: How long does it take to receive my refund?

A: Once your return package arrives back at our shop and passes a quick quality check, we will process your refund within 12 business days. The funds will automatically go back to your original payment method (Credit Card or PayPal). Depending on your bank, it may take an additional 2 to 5 business days to show up on your statement.

Q: Can I change or cancel my order?

A: Yes, but please act as fast as possible! Because we try to jump on production right away, you can modify or cancel your order completely free of charge within 2 hours of placing it by emailing us at support@urbandapper.shop. After that 2-hour window, your order moves directly into our automated creation pipeline and cannot be changed.

Q: What materials are your neon signs made of?

A: Safety and durability are huge priorities for us. Our Neon Signs, Metal LED Signs, and Custom Photo Neon Signs are built using modern, energy-efficient LED neon piping set onto heavy-duty, shatterproof acrylic backings. Unlike old-school traditional neon, they don’t feature fragile glass, annoying buzzing sounds, or toxic mercury gas, making them 100% safe for your home.

Q: Are your metal signs weather-resistant?

A: They certainly are! Our Printed Metal Signs, Custom Metal Signs, and Farm and Ranch Signs are precision-crafted from premium steel and finished with a durable powder coating. This protects them against rust, fading from the sun, and harsh outdoor weather conditions.

Q: Do you provide installation or hanging services?

A: To make setup a breeze, we include specialized pre-drilled holes or built-in hanging brackets on our signs. However, Urbandapper does not offer physical installation services. The customer assumes structural liability for securely mounting heavy metal artwork or electronic signs to walls, posts, or fences.

Q: What payment methods do you accept?

A: Our secure checkout system runs directly through PayPal. This means you can comfortably pay using your personal PayPal account, or use any major debit/credit card (including Visa, Mastercard, American Express, and Discover) by selecting the “Debit or Credit Card” field on our secure payment window.

Q: Is my payment secure?

A: Rest assured, your safety is guaranteed. Our entire website relies on industry-standard SSL (Secure Sockets Layer) data encryption to protect your information. Your actual card details are tokenized straight through PayPal’s secure network; Urbandapper never stores, records, or even views your raw credit card numbers.