1. INFORMATION WE COLLECT

We collect information to provide a better shopping experience and fulfill your orders effectively.

A. Personal Information (Provided by You)

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Contact Information: Name, email address, and phone number.
• Shipping & Billing Information: Physical address for delivery and billing details.
• Customization Data: Photos or text provided for “Custom Photo Neon Signs” or “Custom Metal Signs.”

B. Non-Personal Information (Automatically Collected)

When you visit the Site, we automatically collect certain information about your device, including:

• Device Details: Web browser, IP address, time zone, and some of the cookies installed on your device.
• Engagement Data: Individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. HOW WE USE YOUR INFORMATION

• Order Fulfillment: To process payments, arrange for shipping (USPS, UPS, FedEx), and provide you with invoices and/or order confirmations.
• Customer Support: To respond to your inquiries and resolve issues.
• Risk & Fraud Prevention: To screen our orders for potential risk or fraud (in particular, your IP address).
• Site Optimization: To improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
• Marketing Communication: If you have opted-in, to provide you with information or advertising relating to our latest Home Decor or Automobile art products.

3. PAYMENT POLICY & SECURITY

Your payment security is our priority.

• All credit card transactions are processed through secure, encrypted gateways.
• We do not store your full credit card information on our servers.
• Payment processing is handled by industry-leading providers who adhere to PCI-DSS (Payment Card Industry Data Security Standard) requirements.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, beacons, and tags to enhance your browsing experience. Cookies allow us to remember your preferences and “cart” items.

You can choose to disable cookies through your browser settings; however, some features of Urbandapper.shop may not function correctly without them.

5. SHARING YOUR INFORMATION WITH THIRD PARTIES

We share your Personal Information with third parties only to help us use your Personal Information, as described above.

• Service Providers: We use Shopify (or relevant platform) to power our online store.
• Logistics Partners: We share your name and address with shipping carriers such as USPS, UPS, and FedEx to deliver your Metal Signs and Wall Decor.
• Legal Compliance: We may share your information to comply with applicable laws and regulations or to protect our rights.

6. DATA SECURITY MEASURES

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmission.
• Access Control: Access to personal data is strictly limited to authorized employees and partners who need the information to perform a specific job (e.g., billing or shipping).
• Regular Monitoring: We monitor our systems for potential vulnerabilities and attacks.

7. YOUR RIGHTS REGARDING PERSONAL DATA

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to certain legal obligations (like tax record keeping).
• Right to Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link.

To exercise these rights, please contact us at support@urbandapper.shop.

8. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

9. THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

10. CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

11. CONTACT INFORMATION & CUSTOMER SUPPORT

Company Name: DIONECIO ELAKOAK PELAGIO LLC

Physical Address: 510 Donna Dr, Anchorage, AK, 99504, United States

Email: support@urbandapper.shop

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)