Privacy Policy

Welcome to Urbandapper (https://urbandapper.shop/). We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the choices available to you when visiting or purchasing from our website.

This policy applies to information collected through our online store, including purchases of Farm and Ranch Signs, Garden Art, Home Decor, Wall Decor, and Neon Signs.

If you have any questions about this Privacy Policy, please contact us at support@urbandapper.shop.

1. Information We Collect

When you interact with Urbandapper, we may collect information necessary to provide our services and fulfill your orders.

• Personal Information: Your name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, quantities, order numbers, transaction amounts, shipping details, and order history.
• Payment Information: Payment method, transaction confirmation, and payment status. Sensitive payment credentials are handled by the payment service providers used at checkout.
• Custom Order Information: Names, text, images, design instructions, or other information you voluntarily provide when purchasing personalized products.
• Technical Information: IP address, browser type, device information, operating system, referring pages, and website activity.
• Customer Support Information: Messages, inquiries, and details provided when requesting assistance, returns, refunds, or replacements.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders.
• Preparing products for shipment and coordinating deliveries with shipping carriers.
• Sending order confirmations, shipping notifications, and tracking information.
• Managing returns, replacements, and refunds in accordance with our 60-day return policy.
• Responding to customer questions and support requests.
• Improving our website, product offerings, and shopping experience.
• Detecting fraudulent transactions and protecting our website against unauthorized activity.
• Maintaining necessary business records and complying with applicable legal obligations.
• Sending promotional communications where permitted by law and based on any consent required.

3. Payment Information & Transaction Security

Urbandapper uses payment service providers to process transactions made through our website.

Payment information is transmitted and processed through the payment services available at checkout, subject to their applicable security and privacy practices.

We may receive transaction details such as payment status, payment method, transaction identifiers, and the amount paid to help us manage orders, refunds, and customer support.

We use appropriate technical and organizational measures designed to protect customer information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

4. Shipping, Returns & Order Fulfillment

We use customer contact and delivery information to process, prepare, and fulfill purchases.

Our standard order processing time is 1–2 business days, followed by an estimated shipping transit time of 5–10 business days. The total estimated delivery time is 6–12 business days.

We may share necessary delivery details with shipping and fulfillment service providers to transport and deliver your order.

We also use relevant order information to manage return requests within our standard 60-day return window, including approved refunds and replacements.

For complete details, please refer to our Shipping & Delivery Policy and Returns & Refund Policy.

5. Cookies & Similar Technologies

Urbandapper may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the shopping experience.

These technologies may include:

• Essential Cookies: Help maintain shopping cart functionality, checkout processes, and basic website security.
• Analytics Cookies: Help us understand website traffic and how visitors interact with our store.
• Advertising Cookies: Where used and permitted, help measure advertising performance and the effectiveness of product campaigns.
• Preference Cookies: May remember website settings and browsing preferences.

You can manage or restrict cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect shopping cart, checkout, or other website features.

6. Sharing Information With Service Providers

We may share limited personal information with trusted third-party service providers when necessary to operate our business and provide our services.

These service providers may include:

• Payment processors that securely manage transactions and refunds.
• Shipping carriers and fulfillment providers that deliver customer orders.
• Website hosting and technical service providers.
• Customer support and communication service providers.
• Analytics and advertising service providers, where applicable.

We share information only as reasonably necessary for the relevant service, legal obligation, or other purpose described in this Privacy Policy.

We do not sell customer contact lists or directly provide personal information to unrelated third parties in exchange for money.

7. Analytics & Advertising Services

We may use analytics and advertising technologies, including Google services where enabled, to understand website performance and measure the effectiveness of our product listings and advertising activities.

Depending on the technologies in use, these services may collect or receive information about website visits, product interactions, and shopping activity through cookies or similar technologies.

The collection and use of information by third-party providers may also be governed by their own privacy policies.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

8. Data Retention & Protection

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain required business records, resolve disputes, and comply with applicable legal obligations.

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Access to customer information is limited to authorized personnel and service providers who need the information for legitimate business purposes.

9. Your Privacy Rights

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we maintain about you.
• Requesting correction of inaccurate or incomplete personal information.
• Requesting deletion of certain personal information, subject to applicable legal exceptions.
• Objecting to or limiting certain uses of your information where applicable.
• Opting out of eligible advertising-related data uses where required by law.
• Withdrawing consent for certain processing activities where consent is the legal basis.

To submit a privacy-related request, please contact us at support@urbandapper.shop.

We may need to verify your identity before processing certain requests. We will respond within the period required by applicable law.

10. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. External Websites

Our website may contain links to third-party websites or services that are not operated by Urbandapper.

We are not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of third-party services before providing personal information.

12. Changes to This Privacy Policy

Urbandapper may update this Privacy Policy to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be posted on this page. We encourage customers to review this policy periodically.

13. Contact Information

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us using the details below.

Store Name:	Urbandapper
Store Owner:	Clay Millard Viands
Business Address:	7 Blueberry Hill Rd, Redding, CT 06896-3303, United States
Contact Email:	support@urbandapper.shop
Customer Support Hours:	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Website:	https://urbandapper.shop/