Cancel/Change Order

At Urbandapper, we aim to process orders efficiently while giving customers a clear opportunity to request cancellations or changes. This policy applies to our Farm and Ranch Signs, Garden Art, Home Decor, Wall Decor, and Neon Sign collections.

1. Cancellation Within 2 Hours

Customers may request an order cancellation or modification within 2 hours of placing an order. We recommend contacting us as soon as possible to allow time for processing your request.

Cancellation Fee: $0.00. Approved cancellations are free of charge.

To request a cancellation or change, email support@urbandapper.shop with your order number and request details.

Suggested Subject: URGENT: Cancel or Change Order #[Order Number]

2. Cancellation After 2 Hours

Our standard order processing time is 1–2 business days. During this period, orders may undergo verification, production, quality inspection, and packaging.

If you contact us after the initial 2-hour period, we will review your request based on the current order status.

Standard Products: Cancellation may still be possible if the order has not been shipped or entered final fulfillment.

Personalized Products: Orders made using customer-provided names, text, images, or unique design instructions may not be canceled or modified once production has started.

Shipped Orders: Once an order has shipped, cancellation is generally unavailable. Eligible standard products may be returned after delivery under our 60-Day Returns & Refund Policy.

3. Shipping Address Changes

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an incorrect address, please contact us immediately, preferably within 2 hours of placing your order.

We will make reasonable efforts to update your shipping details before dispatch. However, address changes cannot be guaranteed once an order has shipped.

Additional carrier charges may apply if a shipment must be resent because of an incorrect or incomplete address provided by the customer. Any applicable charges will be communicated before reshipment.

4. Refunds for Canceled Orders

Approved cancellations before shipment are eligible for a full refund, including the original product amount and the $6.99 standard shipping fee.

All displayed product prices already include any applicable sales tax. No additional cancellation, handling, or refund processing fees are charged.

Refunds are issued to the original payment method. We aim to process approved cancellation refunds promptly and within a maximum of 12 business days after cancellation approval.

Depending on your bank or payment provider, an additional 2–5 business days may be required for the refunded amount to appear in your account.

5. Cancellations by Urbandapper

In certain circumstances, Urbandapper may need to cancel an order due to payment verification issues, unavailable products, production limitations, or significant listing errors.

If we cancel your order, we will notify you using the contact information provided at checkout and issue a full refund of any payment collected, including applicable shipping charges.

Any refund will be returned to the original payment method without additional cancellation fees.

6. Contact Information

For order cancellations, modifications, or questions about your order, please contact our customer support team.

Store Name:	Urbandapper
Store Owner:	Clay Millard Viands
Business Address:	7 Blueberry Hill Rd, Redding, CT 06896-3303, United States
Contact Email:	support@urbandapper.shop
Support Hours:	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For additional details about product returns, refunds, and delivery, please review our Returns & Refund Policy and Shipping & Delivery Policy.